1. From how long are you using our product / service?

• Less than 6 months
• More than 6 months and less than 1 year
• 1 - 3 years
• Over 3 years

2. How often do you use our product / service?

• Every day
• 2 - 3 times a week
• Once per week
• 2 - 3 times a month
• Once per month
• Others

3. Which of our product / service do you use?

• Single Width Aluminium Scaffolding
• Double Width Aluminium Scaffolding
• Combination Tower
• Foldable Scaffolding
• Stairway Scaffolding
• A Type Ladder
• Single Pole Ladder
• Podium
• Warehouse Ladder

4. How frequently do you purchase from us?

• Every 2 - 3 weeks
• Every month
• Every 2 - 3 months
• Every 4 - 6 months
• Once or twice a year
• Others

5. Overall how satisfied were you with our products / services?

• Very Satisfied
• Somewhat Satisfied
• Neither Satisfied nor Dissatisfied
• Somewhat Dissatisfied
• Very Dissatisfied

6. How satisfied are you with the following characteristics of our products /services?

7. Thinking of your most recent experience with our product / service, how much do you Agree with the following statements?

8. How responsive is our company?

• Extremely responsive
• Very responsive
• Moderately responsive
• Slightly responsive
• Not at all responsive

9. Thinking of the similar products / services offered by other companies, how would you Compare our products / services?

• Much better
• Somewhat better
• About the same
• Somewhat worse
• Much worse
• Don't know

10. Compared to our competitors, how is our pricing?

• Much more reasonable
• Somewhat more reasonable
• Slightly more reasonable
• About as reasonable
• Slightly less reasonable
• Somewhat less reasonable
• Much less reasonable

11. Would you purchase our product / service again?

• Definitely
• Probably
• Not sure
• Probably not
• Slightly less reasonable
• Definitely not

12. Any suggestions / comments for improving our products / services, so that we can serve you better?

13. Personal Particulars:

• Name:
• Email Address:
• Company Name:
• Gender: Male Female
• Employment Status: